Privacy policy

Effective Date: 24.12.2025
Last Updated: 24.12.2025

Welcome to SylvoxTV (“we”, “us”, or “our”). Protecting your personal data is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.sylvoxtv.eu (“Website”) or purchase our products and services (“Products”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Data Collection

We collect personal and non-personal data to process orders and improve our services.

1.1 Personal Data

When you place an order or create an account, we may collect the following information:

  • First and last name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed exclusively via secure third-party providers)

  • Order and transaction history

  • Communications with our customer service

1.2 Automatically Collected Data

When you visit our Website, we automatically collect certain information, including:

  • IP address, browser type, and operating system

  • Pages visited, referrer source, and time spent on pages

  • General location (based on IP address)

For more details on cookies and tracking technologies, please refer to our separate Cookie Policy.

2. Purpose of Data Processing

We use your data for the following purposes:

  • Processing and fulfilling orders, including payment processing

  • Communicating about orders, deliveries, and support requests

  • Improving our Website, Products, and services

  • Sending marketing communications (only with your explicit consent)

  • Fraud prevention and compliance with legal obligations

3. Sharing of Personal Data

We only share personal data when necessary to provide our services, including with:

  • Service providers: e.g., payment providers (Shopify Payments, PayPal, Klarna), shipping carriers, and IT service providers

  • Analytics and marketing partners: e.g., Google Analytics, Meta Pixel, for website usage analysis and personalized advertising

  • Authorities: if required by law or in response to lawful requests

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law, tax, or accounting regulations.
After the retention period, personal data is securely deleted or anonymized.

5. Your Rights

Depending on your place of residence, you may have the following rights:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Data portability

To exercise your rights, please contact us at:
📧 service.eu@sylvoxtv.com

For EU residents, data processing is conducted in accordance with the General Data Protection Regulation (GDPR).
For California (USA) residents, additional rights under the California Consumer Privacy Act (CCPA) apply.

6. Data Security

We implement appropriate technical, organizational, and administrative measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, no data transmission over the internet or electronic storage is completely secure. Absolute security cannot be guaranteed.

7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the content or privacy practices of these sites.
Please review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Website and Products are not directed to children under 13 years old.
We do not knowingly collect personal data from children. If we become aware that data from a child under 13 has been collected, we will delete it immediately.

9. International Data Transfers

Your personal data may be processed outside your country of residence, including in the United States.
We ensure an adequate level of data protection in accordance with applicable privacy laws when transferring data internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements.
Updates will be posted on this page with a revised Effective Date.

We recommend reviewing this page regularly.

11. Contact

For questions, concerns, or requests regarding this Privacy Policy, please contact:

SylvoxTV
📧 Email: service.eu@sylvoxtv.com
🌐 Website: https://www.sylvoxtv.eu