Terms of service

Effective Date: 24.12.2025
Last Updated: 24.12.2025

Welcome to SylvoxTV (“we”, “us” or “our”).
These Terms of Use (“Terms”) govern your access to and use of our website www.sylvoxtv.eu (“Website”) as well as the purchase of our products and services (“Products”).

By accessing our Website or purchasing our Products, you agree to these Terms.
Please read them carefully before proceeding.

1. Use of Our Website

By using our Website, you confirm that you:

  • Are at least 18 years old (or have reached the age of majority under the laws of your country);

  • Have the legal capacity to enter into binding contracts; and

  • Will use our Website only for lawful purposes and in accordance with these Terms.

We reserve the right, at our discretion, to refuse service, suspend accounts, or cancel orders if we suspect any violation of these Terms or applicable law.

2. User Account

Creating a user account allows you to track orders and manage personal preferences.
You are responsible for keeping your login credentials confidential and for all activity under your account.

If you suspect any unauthorized access, please contact us immediately at:
📧 service.eu@sylvoxtv.com

3. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to:

  • Limit or cancel order quantities per customer, household, or order;

  • Change prices, product descriptions, or availability at any time;

  • Reject or cancel orders that appear fraudulent or violate these Terms.

Payment is due at the time of purchase via the offered methods (e.g., credit/debit card, PayPal, Klarna).
Unless stated otherwise, all prices are in Euros (EUR).

4. Shipping and Delivery

We deliver to the regions specified on our Website.
Estimated delivery times are approximate and may be affected by shipping providers, customs, or other external factors.

Risk of loss or damage passes to you once the product is handed to the shipping provider, to the extent permitted by law.
We are not liable for delays or damages caused by shipping providers.

5. Returns and Refunds

Details regarding eligibility, deadlines, and procedures for returns and refunds are described in our Return Policy.

Returned products must be unused, in original condition, and include all accessories.

6. Warranty and Product Support

6.1 Limited Manufacturer Warranty

SylvoxTV Outdoor TVs and accessories are covered by a limited warranty against material and manufacturing defects when used as intended.
The warranty period begins on the original purchase date.
At our discretion, warranty service may include repair or replacement of defective parts.

Exclusions:

  • Improper use, faulty installation, accidents, modifications, or unauthorized repairs;

  • Cosmetic damage, normal wear, or environmental effects (e.g., lightning, chemical corrosion, or water damage due to improper installation).

6.2 Weather Resistance & Outdoor Use

Sylvox Outdoor TVs are weather-resistant but not designed for extreme or continuous exposure.
To maintain warranty coverage:

  • Follow all installation and safety instructions;

  • Avoid submersion or prolonged water exposure;

  • Use appropriate mounts or protective enclosures, if required.

6.3 Warranty Claims

To make a warranty claim:

  • Contact service.eu@sylvoxtv.com with your order number, proof of purchase, and a description of the issue.

  • We may request additional information (e.g., photos, serial numbers).

  • Approved claims may result in repair, replacement, or refund at our discretion.

  • Return shipping costs under warranty depend on the type of claim and applicable law.

6.4 Extended Support

We offer technical support and setup assistance for registered customers.
Products outside the warranty may be eligible for paid repairs or replacement parts.

7. Intellectual Property

All content on this Website (text, images, videos, graphics, product descriptions, logos, etc.) is owned by SylvoxTV or properly licensed and protected by copyright and trademark law.

Reproduction, distribution, or commercial use without prior written consent is prohibited.

8. User Content and Reviews

You may post reviews and comments as long as they do not contain:

  • Offensive, defamatory, or illegal content;

  • Spam, advertising, or misleading statements;

  • Malware or harmful code.

By posting content, you grant SylvoxTV a worldwide, royalty-free, perpetual license to use it for marketing and business purposes.

9. Third Parties and External Links

Our Website may use third-party services or link to external websites (e.g., payment, shipping, or analytics providers).
We are not responsible for their content, privacy practices, or terms of service.

10. Disclaimer

To the extent permitted by law, our Website and Products are provided “as is” and “as available”.
No express or implied warranties are provided, including warranties of merchantability or fitness for a particular purpose.

11. Limitation of Liability

To the extent permitted by law, SylvoxTV is not liable for indirect, incidental, or consequential damages arising from:

  • Use of the Website or Products;

  • Technical failures, delays, or interruptions;

  • Loss of data or profits.

Total liability is limited to the amount paid for the applicable Product.

12. Indemnification

You agree to indemnify and hold SylvoxTV and its employees and partners harmless from any claims, damages, or costs arising from your use of the Website, violation of these Terms, or applicable law.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Mandatory consumer protection laws of your country of residence remain unaffected.

14. Changes to These Terms

We may update these Terms at any time.
The current version will be posted on this page.
Continued use of the Website constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms or our Products, please contact:

SylvoxTV
📧 service.eu@sylvoxtv.com
🌐 www.sylvoxtv.eu