30 days stress-free returns and exchanges

Customer service support:
E-Mail: service.eu@sylvoxtv.com (Customers from the United Kingdom please contact service.uk@sylvoxtv.com)

Return address:

CLS DAFA GmbH
Draisstr.10
76646 Bruchsal

If the consumer initiates the cancellation of the order before the shipping time and within the period specified on the website for order cancellation, the order can be canceled.

Warranty policy:

(1) When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.eu and authorized resellers such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc. can be returned.

2. We do not accept return requests for products purchased from unauthorized third-party sellers.

3. The customer must contact the Sylvox team with your order number or proof of purchase and details of the product issue at service.eu@sylvoxtv.com (Customers from the United Kingdom please contact service.uk@sylvoxtv.com) to request a return/refund/repair/replacement before products are returned. Sylvox will send you the shipping label, the RMA form, and the return address by email.

4. Sylvox covers all return shipping costs for quality issues.

5. Make sure the item(s) you return are repackaged in original condition with all documents and accessories that came with it/them.

6. If the returned product is not in its original packaging (e.g., artificial damage affecting resale, such as external damage, missing accessories, etc.), appropriate costs will be deducted.

7. We will process your request (sending a replacement or a refund) once we receive your returned item.

(2) How can a product be returned for a refund? (30-day money-back guarantee)

30-day "no questions asked" policy for undamaged devices and original shipping cartons. Customers must contact the Sylvox team at service.eu@sylvoxtv.com (Customers from the United Kingdom please contact service.uk@sylvoxtv.com) report to submit an after-sales application. We will send you the shipping label, the RMA form, and the return address by email. Please include your original order number or proof of purchase in your email and ensure the item is returned within 30 days. Refunds will only be issued once the item is received in its original packaging (with documentation and accessories). Sylvox covers all return shipping costs for quality issues. If the returned device has been installed and used, Sylvox reserves the right to charge a 20% restocking fee of the product value, and the return shipping costs will be borne by the customer.

Products returned after 30 days due to manufacturer defects are subject to evaluation and repair under our one-year limited warranty. If a television fails under the conditions in the return policy, Sylvox will provide a replacement television if on-site repair is not recommended or possible at Sylvox's sole discretion. The customer must contact the Sylvox team at service.eu@sylvoxtv.com (Customers from the United Kingdom please contact service.uk@sylvoxtv.com) report to request a new replacement. Sylvox will send you the shipping label and RMA by email, and the customer is required to return the original television within thirty (30) days. Sylvox will send you a new replacement device via UPS or FedEx once we have received your original television.

(3) Refunds

Once we receive and check the condition of your product, a refund will be initiated. The way your refund is processed depends on your original payment method.

For credit or debit cards, refunds are sent back to the card-issuing bank within 7-10 business days after receiving the returned item. Please contact the card-issuing bank for information on when the credit will be posted to your account.

(4) What does the warranty not cover?

(a). Incorrect use and improper repair by the user leading to failures or damage.
(b). Failures or damage caused by transport, movement, and dropping after purchase.
(c). Other unavoidable external factors causing failures and damage.
(d). Improper use of the device by water or other liquids.
(e). Failures due to lightning strikes or other electrical system faults.
(f). Damage caused by using a power supply with a voltage other than specified.

Warranty period:

* Sylvox repairs the television free of charge under the condition of normal use according to the operating instructions within 12 months.

*Sylvox guarantees that this product meets the manufacturer's specifications and is free from material and workmanship defects should such a defect occur.

*Sylvox will correct the defect under the following conditions:

(a) Any defects or repairs resulting from improper operation, negligence, accident, transport damage, improper delivery and installation, application and use not in accordance with the operating instructions or other applicable product documents.

(b) Any defects or repairs resulting from products manipulated, modified, adjusted or repaired by persons not from Sylvox, a Sylvox authorized service provider or an authorized Sylvox service center or dealer.

(c) Any replacement of accessories, glassware, consumables or peripheral items required due to normal use of the product, including but not limited to headphones, remote controls, batteries, etc.

(d) Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.

(e) Any defects or repairs caused by damage due to external or environmental conditions, including but not limited to the use of incorrect voltage, fluctuations or surges in the power line/electrical supply, liquid spills or natural events.

(f) Warranty claims for products returned with altered, illegible or missing model, factory serial number and UL markings.

(g) All products used for rental, business or commercial purposes.

(h) All installation, consumer instruction, delivery, setup, adjustment and/or programming fees.

(i) A product that is not installed according to the installation instructions included with the product.

(j) Problems with signal reception (including antenna issues), images "burned" into the screen, signal noise or echo, interference or other problems with signal transmission or delivery, availability of third-party provided services or content (including but not limited to images, audio or video content).

No other entity except Sylvox is authorized to extend, enlarge or transfer this warranty on behalf of Sylvox.

The express warranties in this limited warranty replace and, to the extent not prohibited by applicable law, Sylvox disclaims all other warranties and conditions, whether by law, statute, trade practice or usage, including but not limited to implied warranties or conditions of all claims, whether based on contract, negligence, strict liability or otherwise. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For any questions, you can contact us at any time via service.eu@sylvoxtv.com

contact (for customers from the United Kingdom under service.uk@sylvoxtv.com)!