Privacy Policy

 

 

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Privacy Policy

1. Introduction

We take your data protection very seriously. The following privacy policy describes our role as data controllers, what information we collect on our websites, how and why we collect it, and your right to control it.

As a responsible organization, we have implemented numerous technical and organizational measures to ensure the most comprehensive protection of personal data (name, address, email, telephone number) processed through this website in order to comply with the General Data Protection Regulation ("GDPR") and comply with local regulations. However, the transmission of data over the Internet can fundamentally have security gaps. Therefore, it is not possible to guarantee absolute protection. For this reason, each data subject is free to transmit their personal data to us by alternative means, such as by telephone.

2. Name and address of the data controller

For purposes of the GDPR, other data protection regulations applicable in the USA and other data protection regulations, the data controller is:

Sylvox

Ownership and Interpretation of Sylvox Website

E-mail: service.eu@sylvoxtv.com (Contact UK customers seeervice.uk@sylvoxtv.com)

Website: www.sylvoxtv.eu

As data controllers, we are responsible for how personal data is stored, used and protected. We are also responsible for responding to your requests for information about how we use your personal information.

 

3. Type and origin of the data

Navigation data

The computer systems and software procedures used to operate the website collect, during their normal operation, some personal data (defined log files), the transmission of which is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects. However, by their nature they could, through processing and association with data held by third parties, allow users to be identified. This category includes IP addresses or domain names of the computers used by users connecting to the website, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request was used to the server, the size of the file received in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters related to the operating system and the the user's IT environment. This data is used exclusively for the purpose of obtaining anonymous statistical information on the use of the website and to verify its proper functioning.

Cookies

To ensure the functionality of the website and to improve the service offered, the website uses cookies. Cookies are small text files that are sent from the websites visited by the user to his terminal device (usually the browser), where they are stored before being retransmitted by the same websites the next time the user visits. For more information about the cookies used on the website and how to disable them and/or refuse consent, see the Cookie Policy.

Personal data provided voluntarily by the interested party

Sylvox collects and processes the personal data that you directly and knowingly provide through the website when you place your online order, register on the website and/or subscribe to the newsletter service and/or request a service. Customers, as well as those provided by filling out the loyalty card at a Sylvox point of sale. This data includes, for example, last name and first name, postal address and email address, telephone and date of birth. In addition, the optional, express and voluntary sending of emails through the website and/or to the addresses indicated on the website leads to the subsequent collection of the sender address, necessary to respond to requests, as well as any other personal data contained in the message sent .

4. Purpose of data processing

Personal data may be used for the following purposes:

(a) to respond to and fulfill all your requests and thereby manage the relationship between you and SYLVOX;

(b) to process your online order and therefore carry out all activities related to the order processing (including the administrative management of the contract, the dispatch of products, the processing of payments, credits and possible disputes and the prevention of fraud), as well as for fulfillment all obligations imposed by applicable laws and regulations.

(c) for profiling purposes: for the processing of individual or group studies, surveys, analyzes and statistical and/or market research related to your preferences for our products, in order to offer a personalized service to your needs and to promote cultural and entertainment initiatives and activities, that may interest you;

(d) for marketing purposes: to contact you and/or send you (by post, telephone, email and other forms of electronic communication) information and promotional communications, including commercial information, newsletters, promotional materials, catalogs and invitations to events, which relate to SYLVOX products and services.

 

5. Methods of processing

*Personal data will be processed using appropriate electronic or automated, computerized and telematic tools or through manual paper processing, with a logic strictly linked to the purposes for which the personal data were collected and, in any case, in such a way as to ensure security and confidentiality of the data is guaranteed. Personal data will be processed by SYLVOX's internal employees for the purposes authorized within the scope of the work tasks and, where appropriate, for what is necessary and/or instrumental for the execution of the above purposes by external persons acting on behalf of Sylvox as external processors ( e.g. service providers, shipping companies, technicians who carry out the maintenance of IT services).

We also inform you that if you consent to the processing of your personal data for the purposes referred to in letters (c) and (d) of paragraph 2, your data will automatically be visible and/or communicated to all Sylvox (inside and outside America ), adopting all appropriate and necessary security and confidentiality measures required by the relevant applicable legislation.

6. Who has access to your personal information

We share your personal information with the following parties:

• Our staff: Your personal data will only be made available to our staff if this is necessary for them to carry out their duties.

• Companies that are part of our group: For the purpose of providing a service.

• Partners and Resellers: To respond to your inquiries about products and services not provided directly by Sylvox.

• Police and law enforcement agencies: Assist in the investigation and prevention of crime.

We only disclose personal information in the cases listed above. We may share statistical and analytical information with third parties, but we will ensure that this information is aggregated and does not identify specific individuals.

• External service providers: Sylvox uses external service providers to provide support, such as information technology and other administrative support services, in the operation of this website.

• Regulatory and law enforcement authorities: when it is necessary to disclose or share your personal information to comply with legal obligations or governmental requests

7. Transfer of Personal Information

We do not currently transfer data outside the European Union and the United Kingdom.

8. Cookie

Our websites use “cookies”. Cookies are text files that are stored on your computer via an Internet browser.

Many websites and servers use cookies. These contain the so-called cookie ID, which uniquely identifies the cookie. It consists of a string through which servers and websites can be assigned to the browser in which the cookies were stored. This allows the servers and websites visited to distinguish the individual user's browser from other browsers that contain other cookies. A specific Internet browser can be recognized and identified based on the unique cookie ID.

Cookies allow us to offer targeted services and content to users of our website. For more information, see our Cookie Policy.

9. Monitoring and Analysis

Google Statistics

Sylvox also uses analytics services such as Google Analytics to collect and analyze your information. In general, analytics services do not identify individual users. Many analysis services offer you the opportunity to object to data collection. To learn more about Google Analytics practices and to opt-out, visit www.google.com/settings/ads or download the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout down.

10. Children’s Personal Information

We consider a child to be anyone under the age of 14 or such younger age as may be determined by applicable data protection laws. We do not collect or process personal data from or about children without the consent of a parent or guardian. When we collect personal information from children, we will always make every effort to ensure that consent has been given or authorized by the child's parent or guardian.

11. Policy updates

We may update this Privacy Policy from time to time to reflect changes in the way we treat personal information (as we implement new systems or processes that involve new uses of personal information) or to clarify the information we provided in this document. The changes will comply with applicable data protection regulations.

We encourage you to check regularly for updates to this document, but we will notify you directly of any changes made to the document or to the way we use your personal information if required by law.

Last updated: Nov 2023