Shipment

 

Shipping Information:

Customers in the European Union:

Overseas warehouse in Germany:

  • Delivery time varies depending on address and product size.
  • Orders are usually shipped within 48 hours of confirmation.
  • For products larger than 55 inches, shipping methods such as DHL Express, DPD Express, Amazon Logistics or DHL truck for larger items and small parcel courier for individual accessories are available.
  • Separate deliveries may occur for orders with multiple accessories. Please be patient for a day or two.
  • No courier/truck deliveries on Saturdays, Sundays and public holidays.
  • Due to high order volumes during and after holidays and shopping festivals, delays may occur.
  • Orders placed after 2 p.m. German time on Friday will be processed the following Monday.

Delivery time to the European Union:

  • Countries and cities near Germany:
    • Products smaller than 55 inches: 2 - 5 business days.
    • Products equal to or larger than 55 inches: 3 - 10 business days.
  • Countries further away from Germany:
    • Products smaller than 55 inches: 5 - 8 business days.
    • Products equal to or larger than 55 inches: 7 - 12 business days.
  • Express shipping available on request.

Other countries:

  • Warehouse in USA/EU regions/Australia/Canada/Japan/UK etc.
  • Contact service.eu@sylvoxtv.com for delivery requests.
  • Suitable mod, purchase address, delivery time frame and free local delivery service are provided.

Price:

  • All prices on the official website include VAT.
  • No additional taxes at checkout according to local tax policy.
  • Free delivery for EU region.

Package Tracking:

  • Standard logistics service providers are used for shipping.
  • You will receive one or more tracking numbers in the confirmation email.
  • Follow the status on the provider's website using the links provided.

Order not received: